RETURNS & CANCELLATIONS: ONLINE & TELEPHONE SALES
- Goods (except Special Order Items* and faulty goods) may be returned within 14 working days of the day after the date of receipt by you of the goods. The cost of the return delivery charge under these circumstances is to be paid directly by the customer. As you can appreciate, we would request that all goods be returned in an ‘as new’ condition complete with packaging and all accessories. Unfortunately, goods which do not comply with this condition may be subject to a handling charge. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, excluding any delivery costs incurred by us. We will usually refund you what you paid for the goods but not the delivery charges except in cases where the order was cancelled under the UK Distance Selling Act or the item was faulty. More information on the UK Distance Selling Act can be found here. http://www.legislation.gov.uk/uksi/2000/2334/contents/made
- When we receive the returned goods, we will inspect them to ensure all manuals, accessories and other components are within the returned package and that you have taken reasonable care of the goods. If we receive an item that you have not taken reasonable care of, we will charge you a £25 administration fee as well as a fee equivalent to the reduction in the item’s value. If the item has missing components, we shall charge you a further fee to cover the cost of these items. These costs will be deducted from any refund that is due to you.
- Please note that items bought online cannot be returned to a Carnoisseur Outlet. They must be returned to the address shown below.
Carnoisseur Head Office
5a Brittany Court
High Street South
- Please call or email us if you wish to cancel your order before delivery. We will discuss the cancellation and whether you require an alternative product to be sent to you or a refund.
- Cancellations of other Special Order Items* will only be accepted if the items have not yet begun to be manufactured.
*Special Order Items include seats that have been made to a particular specification and other products that are manufactured to order. All these products are deemed to be items specifically manufactured to fulfil individual customer orders.