Finance and Payments

 

0% Finance with Paypal Credit

You can spread the cost of your purchase, with 0% interest over 4 months using Paypal Credit. This can be applied to all orders of £150 or more.*
Explaining Paypal Credit

Paypal Credit Frequently Asked Questions


Q: How do I apply?
A: Applying for PayPal Credit is easy. Simply complete our short application form here and, if approved and once you accept the Credit Agreement, you’ll have a credit limit linked to your PayPal account almost straight away.

Q: What if I don’t have a PayPal account?
A: The first stage of the PayPal Credit application process will ask you to sign into your PayPal account or offer you the opportunity to sign up for one. Once you’ve signed up for a PayPal account, you can begin the application for PayPal Credit. Click here to apply.

Signing up for a PayPal account is free and easy; all you need to do is provide your email address, create a password and accept our User Agreement.

Q: How long does it take to apply for / receive PayPal Credit?
A: The application form takes minutes to complete. We'll then run a credit check and if approved, you’ll have a credit limit linked to your PayPal account as soon as you accept your Credit Agreement.

You can contact PayPal Customer Services to change your business account to a personal account to apply for PayPal Credit. Alternatively, you can create a new personal account to apply.

Q: What is PayPal Credit?
A: PayPal Credit is like a credit card, without the plastic. It’s a credit limit that’s attached to your PayPal account which you can use for your online purchases.

Q: How does the 0% for 4 months offer work?
A: 0% interest for 4 months is available on single transactions of £150 or more. It applies automatically to any purchase made using PayPal Credit in excess of this value, except those to which another Promotional Purchase Offer (such as an instalment offer) applies. You can use this offer as many times as you like as long as you have an available credit limit.

Any remaining balance due after the 4-month promotional period or any transactions under £150 will be charged at 17.9% p.a. (variable). If you fail to make minimum repayments on time or in certain other circumstances, PayPal may remove your offer. Please see the Credit Agreement for more details.

Q: How do instalment offers with PayPal Credit work?
A: When you check out with PayPal Credit, we'll show you a selection of instalment offers, enabling you to spread the cost of your purchase across a number of payments.

Q: How much will my credit line be?
A: To determine the size of your credit line we use the information you provide in the application form along with internal PayPal data and an external credit check.

Q: How do I set up a direct debit?
A: You can set up monthly direct debit payments, provided you have a bank account linked to your PayPal account.
  1. Log into your PayPal account and select PayPal Credit
  2. Select “Set up a direct debit payment”
  3. Choose how much you want to pay each month and from which bank account.
  4. Not added a new bank account to your PayPal account?
  5. To add a new bank account to your PayPal account:
  6. Log in to your account
  7. Select “wallet”
  8. Choose “add a bank account”.
Once a bank is added, you can make payments directly to your PayPal Credit account or set up a direct debit.

Q: When will my Direct Debit start?
A: There are 3 different options available when you choose to set up Direct Debits. You can choose to pay: If you choose to pay the minimum amount due or the last statement balance, you will need to set up the Direct Debit at least 4 working days before your due date for the Direct Debit to start on that due date. If you set it up any later than this, the Direct Debit may not start until the next month. We will tell you when you’re setting up the Direct Debit exactly when it will take effect from and if you need to make an interim payment.

If you choose to pay any "other amount", it is important to note that the Direct Debit will not start on your next due date. It is likely to start the following month. Please be sure to make a single payment the month you set it up to avoid missing any payment due. We will tell you when you’re setting up the Direct Debit exactly when it will take effect from.

Q: I just opened up a PayPal Credit account, when is my payment due?
A: We will automatically send you monthly reminders to notify you of when your payment is due. We’ll ask you to make your first payment around 35 days from when your PayPal Credit account was opened.

Q: How long does it take for payments to reflect on my account?
A: Payments will reflect on your PayPal Credit account the same day you make them. It may take a few days for your available balance to update and for the payment to show on your bank statement.

Q: Are there any fees I should be aware of?
A:
Late Payments
If you’re late with a payment, PayPal may charge you a late payment fee of £12.

Returned Payments
You may be charged a return payment fee of £12 if you have insufficient funds to cover the payment.

Statements (Paper Copy)
We also charge a fee of £5 if you request that we send you a printed copy of a previous statement. All statements are available to download or view online within the PayPal Credit section of your PayPal account.

For more information on how these fees apply, please refer to the Outline of Credit, the Standard European Consumer Credit Information document or the Credit Agreement.

Q: Is there an annual fee?
A: No. There is no annual fee for a PayPal Credit account.

Q: What is a Representative APR and what is the Representative APR for PayPal?
A: A Representative APR (Annual Percentage Rate) is shown on products where you borrow money so that an easier and fairer comparison can be made. It’s the typical total cost of a credit product expressed as a percentage, spread over 12 months.

The Representative Annual Percentage Rate for a PayPal Credit account is 17.9% (variable) per annum. This is also the standard rate of interest that will apply to your purchases.

Sometimes we’ll run promotional offers with a lower rate of interest (such as 0% interest per annum for 4 months). Your standard rate of interest will not apply to transactions charged at a lower interest rate during the promotional offer period. See your Credit Agreement for more details.

We may offer to increase your standard interest rate by giving you at least 30 days’ notice. For more information on when we would do this please see your Credit Agreement.

Q: How do I contact PayPal Credit?
A: For more information, you can call PayPal Customer Service on 0800 368 7155.

Hours of service:
Monday to Friday, 8am to 8.30pm (GMT)
Saturday and Sunday, 8am to 6.30pm (GMT)

If you’re calling from outside the UK,
Call: 0044 800 368 7155
Fax: 020 8080 6518

Accepted Payment Methods

Carnoisseur care about security and make every effort to ensure their transaction process is safe and that your personal information is secure. You can pay using the following methods:

Upon request we can also accept payments by direct bank transfer.

Processing Payments

We request authorisation for payment as soon as you submit your card details. This includes advance orders for tailor-made products we will need to order on your behalf.

Receipt

You will automatically receive a receipt via email when we process your order.

*Subject to status. Terms and conditions apply. UK residents only. The minimum payment due still applies to 0% offer balances. Any remaining balance due after the 4-month promotional period or any transactions under £150 will be charged interest at 17.9% p.a. (variable). In order to maintain the 0% offer, you need to keep up monthly repayments and stay within your credit limit.